1. Introduction
At K21 Academy (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [k21academy.com] (“Site”) or use our services. By using our Site or our services, you agree to the collection and use of information in line with this Policy.
2. What information do we collect
We may collect the following types of personal data:
- Contact information: name, email address, phone number, and postal address.
- Account information: login credentials, user profile details (if you create an account).
- Billing and payment data: billing address, payment method information (when you purchase a course or subscription).
- Usage and technical data: IP address, browser type, device type, operating system, pages visited, time spent on pages, referral source, click-through data.
- Cookies and similar technologies: we use cookies, tracking pixels, and other technologies to recognise you, remember your preferences, evaluate our site, and personalise your experience.
- Communication data: your correspondence with us (for example emails, chats, support tickets).
- Marketing data: your preferences in receiving marketing from us, your responses to marketing campaigns.
3. How we use your information
We use your personal data for the following purposes:
- To provide, operate, and maintain our Site and services.
- To process your purchases and subscriptions, including billing and payment.
- To personalise your experience – for example, tailor content, recommend courses.
- To communicate with you – send you updates, course information, newsletters, support responses.
- To evaluate and improve our Site and services – monitor usage, troubleshoot issues, perform analytics.
- To comply with legal obligations and protect our rights.
- With your consent, for marketing and promotional purposes (e.g., newsletters, offers).
4. Legal basis for processing
If you are in a jurisdiction (such as the EU) where data-protection law requires it, we rely on one or more of the following legal bases to process your personal data:
- Performance of a contract (e.g., when you enrol in a course, we need to process your payment and provide the service).
- Legal obligation (e.g., compliance with tax, accounting or consumer-protection laws).
- Legitimate interests (e.g., our interest in operating and improving our business, provided your rights don’t override these interests).
- Your consent (e.g., when you opt-in to receive marketing communications).
5. With whom we share your information
We may share your personal data with:
- Service providers and partners who help us operate our Site, process payments, provide support, analytics and marketing.
- Our affiliates or business successors in the event of a merger, acquisition or sale of assets.
- Legal or regulatory authorities when required by law or to protect our rights.
- If you request us to share information (for example, with third-party platforms you integrate with us).
We do not sell your personal data to third parties for their own marketing.
6. Cookies & tracking technologies
We use cookies and similar technologies on our Site. These help us:
- Recognise you when you return to our Site;
- Remember your preferences;
- Analyse how you use the Site;
- Provide targeted marketing (with your consent where required).
You can set your browser to block or alert you about cookies, but note that some parts of the Site may not function properly if cookies are disabled.
7. Your rights and choices
Depending on your jurisdiction, you have certain rights in relation to your personal data, including:
- Right to access the data we hold about you.
- Right to correct or update inaccurate or incomplete data.
- Right to erase or restrict processing (subject to legal obligations).
- Right to object to processing (such as marketing).
- Right to data portability (where applicable).
- Right to withdraw consent at any time (without affecting prior processing based on that consent).
If you wish to exercise any of these rights, please contact us (see section 11 below). We will respond in accordance with applicable law.
8. Data retention
We retain your personal data only as long as necessary for the purposes set out in this Policy, and in accordance with applicable legal, tax, accounting or internal-policy requirements. After that, we securely delete or anonymise your data.
9. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the internet or storage is 100% secure — we cannot guarantee absolute security. You also play a role by selecting strong passwords and safeguarding your account details.
10. International transfers
Our servers and service providers may be located in various countries. If we transfer your personal data to a country outside your jurisdiction (for example outside the European Economic Area), we will ensure appropriate safeguards are in place (such as standard contractual clauses or other legal mechanisms) to protect your data.
11. Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
Email: contact@k21academy.com
Address: [Insert physical address]Phone: [Insert phone number]
12. Changes to this privacy policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and publish the updated version on our Site. We encourage you to check back periodically for any changes. Your continued use of the Site after those changes are effective constitutes your acceptance of the revised policy.
