In this blog post, we’ll be seeing how to troubleshoot the blank screen at AppsLocalLogin.jsp post cloning an EBS R12 on OCI with database tier on Exadata Cloud Service.
This was an error encountered by one of our trainees of EBS On OCI Training while performing the cloning EBS 12.1.3 manually (without EBS Cloud Manager).
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If you don’t know about EBS Cloud Manager, check our previous blog post on Oracle EBS(R12) Cloud Manager Overview: What & How & also check our hands-on guide on Oracle Exadata Cloud Service
Problem Statement
After cloning EBS 12.1.3 manually (without EBS Cloud Manager) from Exadata On-Premise to Oracle Cloud (OCI), all services are up and functional. However, when we type the URL we are redirected to /OA_HTML/AppsLocalLogin.jsp and the page was blank.
Troubleshooting
$ORA_CONFIG_HOME/10.1.3/j2ee/oacore/config/j2ee-logging.xml
<logger name=’oracle’ level=’TRACE:32′ useParentHandlers=’false’>
$ORA_CONFIG_HOME/10.1.3/j2ee/oacore/application-deployments/oacore/html/orion-web.xml
param-name>debug_mode</param-name>
/u02/app/oracle/diag/rdbms/prd_exacs1/PRD/trace/alert_PRD.log
select dbms_java.get_jdk_version() from dual
*
ERROR at line 1:
ORA-29548: Java system class reported: release of Java system classes in the
database (12.1.0.2.190716 1.6) does not match that of the oracle executable
(12.1.0.2.190416 1.6)
Root Cause
The JVM is found to be corrupted in the process of cloning which can be verified by using the above command
Fix
——————————————————————————–
1.6.0_211
Related/References
- 2189241.1 After Recent Clone Login Page Not Loading, Received Java Error Message
- 2199288.1 Joxcsys: Release Mismatch 11.2.0.4.2 In Database (classes.bin) Vs 11.2.0.4.6 In Executable
- 422419.1 R12, 12.1 How To Enable and Collect Debug for HTTP, OC4J and OPMN
- 734692.1 Blank Page Accessing R12 – Application.log shows “html: chain failed”, “Unable to create user session”
- 832568.1 After Upgrade to R12 Login Displays a Blank Page
Next Task For You
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