Oracle launched Oracle Cloud Infrastructure (OCI) Support Center on July 8th, 2021, where Cloud support has easier than ever.  With this release, Oracle redefining the Oracle Cloud Support experience to be more accessible, automated, and intelligently contextual.

In this blog post, we will know more about:

• Overview of OCI Support Center
• Advantages of OCI Support Center
• Cloud Support Center in OCI Console
• Create a Support Request from OCI Console

When you need help, Support Center can assist in many ways: You can directly access contextual documentation for the service you’re using, access Support Chat for answers to common questions, and if you are still stuck, Support Center vastly simplifies the support request creation process by automatically adding key environment details for you.

Overview of OCI Support Center

If you are working with Oracle Cloud, use their services and need support from oracle. Earlier customers used My Oracle support from a non-cloud platform only. But now you can raise & manage service requests from the OCI console.

 Advantages of OCI Support Center

• The new OCI Support Center Dashboard is your single pane of glass for all your product support and documentation needs.
• The new Support Life Raft button is now available on all Console pages and provides single-click access to support whenever you need it.
• When you create a new support request, you only need to describe your issue, and Support Center will fill in all the key environment details automatically.
• The documentation links are relevant to the OCI service page you are on, so no more time-consuming searching for documentation.

Check Out: Our blog post on OCI Shielded Instances.

Cloud Support Center in OCI Console

New and experienced OCI Customers can easily take advantage of Support Center.  You can access the Support Center either from the top navigation Help Menu or from the Life Raft button.

Note: You can move the life raft vertically on the page 

The best part about having support in the OCI Console experience is that your browsing context is used to provide focused and targeted documentation recommendations.

If you have a question about a service, try console’s support chat. Oracle has enabled the chat experience for all Customers, including Always Free, and Oracle constantly expanding their content powered by Oracle Digital Assistant.  You can access Support Chat from the top navigation Help Menu, the Support Center Dashboard, or from the Support Life Raft.

Also Read: Our blog post on OCI Fundamentals.

Create a Support Request from OCI Console

Most important of all, creating support requests has never been easier!  You won’t have to tell about your environmental details when you are desperate for support.  The support center automatically adds all the key information needed to get started troubleshooting, including your tenant OCID, region, and URL from which you created the request. It also adds service-specific information to help solve the request and reduce the back-and-forth with support engineers.

Note: You should be a user of My Oracle Support.

After you link your My Oracle Support account, you will be able to manage your Oracle Cloud Support Requests from the OCI Console. My Oracle Support will continue to be your source to manage support for non-Cloud subscriptions.

References

• How to Register For FREE Oracle Cloud Trial Account
• Oracle Cloud Certifications: For DBAs, Apps DBAs, Architects, Security, Integration & SOA Admins
• 1Z0-1072-21 | Oracle Cloud Infrastructure 2021 Architect Associate
• Oracle OCI vs OCI – C: IaaS from Oracle
• OCI for DBAs & Apps DBAs: Oracle Cloud Infrastructure (OCI) Why Should You Learn & In What Order
• Cloud Advisor in Oracle Cloud (OCI)

Begin Your Cloud Journey

Begin your journey towards becoming an Oracle Cloud Expert and earn a lot more in 2024 by joining our FREE CLASS. You will also know more about the Roles and Responsibilities, Job opportunities for OCI Architects, Admins in the market, and what to study Including Hands-On labs you must perform to get the Higher Paying jobs.

Click on the below image to Register for Our FREE Class on MASTERING ORACLE CLOUD FOR DBAs, APPs DBAs, ARCHITECTS & SYS ADMINS